Client Success Story - ServiceNow GRC Implementation at Multinational Media & Technology Company

Project Overview
  • A multinational media and technology company needed technical and advisory expertise to successfully transition from an Archer/Excel/SharePoint based GRC approach to a fully integrated GRC function using ServiceNow.
  • Business goals and objectives included, but were not limited to:
    • Centralized tracking of risk assessments
    • More consistent processes and procedures across the enterprise
    • Centralized data for near real-tome risk reporting
ImagineX Approach
  • To fully understand the clients current state, we performed an end-to-end process analysis of their risk assessment function, identifying pain points, bottlenecks, and additional areas for improvement that could be addressed using the ServiceNow GRC functionality.
  • We provided the client with an implementation and transition blueprint, mapping out an approach that provided both implementation as well as advisory support in the form of project management and coordination.
  • The ImagineX Team worked closely with client stakeholders to perform the base implementation, required integrations and workflow automations required to meet their targeted goals and objectives.
Project Success
  • Transformed their manual processes into a digital workflow through a successful implementation of, and transition to, ServiceNow GRC.
  • Implemented automations, such as approvals, to improve user experience.
  • Significantly reduced complexity for the execution and tracking of risk assessment enterprise-wide.
  • Allowed the client to gain better insight into risk management using persona-based dashboards and reports.
Technology & Tools

Governance, Risk & Compliance, Workflow, ServiceNow GRC

Methodology

Agile

ImgnX

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