Client Success Story - Implementing ServiceNow Vulnerability Response and Change at a large Media client
- We provided the business process, and technical consulting expertise to help the client achieve their target business goals and objectives.
- Working with the customer’s vulnerability management team, the ServiceNow platform team, and other subject matter experts, we were able to deliver the following:
- Implemented of ServiceNow Vulnerability Response with .
- Integrated ServiceNow Change module to create a change request for selected vulnerable items.
- Leveraged existing patch management process to automatically schedule the change to remediate vulnerabilities based on existing processes.
- Provided the ability to set a target remediation date for high and critical vulnerabilities based on risk and other factors.
- Upon the successful rollout of the new vulnerability response product, the customer saw immediate benefits with increased visibility of the vulnerabilities for the affected IT groups.
- This awareness promoted an increase of remediation activities via the monthly patching process and shorter time to resolution (TTR) and faster elimination of vulnerabilities in the environment.
Technology & Tools
ServiceNow, Vulnerability Response, Change Management