Large US Title Insurance Company
Project Overview
- Company provides title insurance to home buyers, home warranties, and other financial services.
- Legacy customer portals needed updating and new functionality.
- Technology and User experience were outdated.
ImagineX Approach
- Used agile approach to build a modern portal and supporting ticketing system for customer issues.
- Project included rearchitecting the database, redesigning business processes, enhanced reporting, and customer training.
- New website design/build with a direct tie in to customer’s CRM application.
Project Success
- Applications are in modern technology that are now easier to maintain and enhance.
- PCI compliance was achieved as part of the project.
- Built in automation deflected calls from the call center, ultimately saving time and money.
- New automated deployment pipeline/techniques/tools create faster deployments and better capability to react quickly to market changes and needs.
Technology & Tools
JIRA, .NET Framework, Containerization
Methodology
Agile / Kanban, CI/CD
