Large US Title Insurance Company

Project Overview
  • Company provides title insurance to home buyers, home warranties, and other financial services.
  • Legacy customer portals needed updating and new functionality.
  • Technology and User experience were outdated.
ImagineX Approach
  • Used agile approach to build a modern portal and supporting ticketing system for customer issues.
  • Project included rearchitecting the database, redesigning business processes, enhanced reporting, and customer training.
  • New website design/build with a direct tie in to customer’s CRM application.
Project Success
  • Applications are in modern technology that are now easier to maintain and enhance.
  • PCI compliance was achieved as part of the project.
  • Built in automation deflected calls from the call center, ultimately saving time and money.
  • New automated deployment pipeline/techniques/tools create faster deployments and better capability to react quickly to market changes and needs.
Technology & Tools

JIRA, .NET Framework, Containerization

Methodology

Agile / Kanban, CI/CD

ImgnX

Author ImgnX

More posts by ImgnX