Client Success Story - Global Energy Company
- Our strength in architecting complex enterprise systems enabled our strategic consultants to partner closely with the vendor to stabilize the customer’s implementation and deliver a seamless transition between their existing ITSM instance and the new one. With that accomplished, the team then set to work on delivering new projects.
- In a role typically held by a company employee, our Senior ITSM Architect provided the experience necessary to deliver on these initiatives. What started as a three-month, single-resource engagement turned into a two-year, multi-resource engagement. Our relationship with the customer is now one of a Trusted Advisor not only because of our ability to accomplish the goals but deliver with a high level of customer satisfaction and in a manner that was significantly more efficient that those of other service providers.
- In one instance, ImagineX accomplished an enhancement request in only eight days after another vendor could not complete the work after three months.
- Achieved CMDB Level 2 Maturity
- Achieved Change Level 3 Maturity
- Implemented Problem Management and Knowledge Management
- Implemented an orchestration platform
- Supported a cloud server-based-provisioning effort
- Improved the People process
- Sunset the legacy ITSM system while maintaining access to data
Technology & Tools
CMDB, Problem Management, Knowledge Management, Orchestration Services
Agile, Various Security Frameworks